Public Safety Officer

Category: Staff
Contact: Rita Gruhn/HR Recruiter (563-243-9000)
Location: Clinton, Iowa

Position Summary: The Public Safety Officer is responsible for protecting, monitoring and providing

close escorts for company assets. This department provides security for all daily activities at Wild

Rose. He/she takes a personal responsibility for the safety, health and well being of our guests and

employees.

Essential Duties and Responsibilities:?

Check the identification of guests to verify age for admission and/or Alcohol or Tobacco

purchase. Anytime identification is requested, it must be swiped.

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Monitor the conduct of guests on the casino floor; evaluating behavior which might indicate

that guests are potentially intoxicated while gambling

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Make an “approach” to guests who have been evaluated for being potentially intoxicated while

gambling

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Manage the behavior of unruly and/or potentially intoxicated guests

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Verify all employees have IRGC licenses in plain view.

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Issue temporary credentials to all vendors and visitors.

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Assist with nightly Table Drop.

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Assist Drop Team with Slot Machine drop, open Belly Glass, and move carts.

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Monitor and secure all back of the house entries and exits through the employee entrance.

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Performs facility patrols

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Administer First Aid and CPR until qualified medical assistance arrives on the scene

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Inform the supervisor of any violations of rules, regulations and procedures

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Perform Money and Person Escorts

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Perform Slot Machine Fills, Table Fills and Table Credits

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Witness payments of jackpots won on Slot Machines and Table Games

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Perform guest assistance by answering various questions

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Crowd Control in emergency and non-emergency situations

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Communicate with employees and guests in a professional and courteous manner

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Must be safety conscious, and adhere to all company rules and state regulations at all times

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Handle “Lost and Found” items

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Adhere to the company grooming guidelines

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Use excellent guest service skills


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