Executive Casino Host - F/T

Category: Management
Contact: Rita Gruhn (563-243-9000)
Location: Clinton, Iowa

 

Position Summary:

Directly responsible for the management and development of the Player Development department. The primary focus of this position is to generate and increase casino revenue through marketing strategies and development of guest relationships. Works closely with all departments to ensure positive guest entertainment experience.

Essential Duties and Responsibilities:The employee will be responsible for two specific areas of responsibility, Player Development Relations and Player Development Strategic Planning and Coordination.

Player Development Relations Responsibilities:

Acts as a resource for guests, management and team members, to ensure a maximum level of satisfaction and service throughout the department and the company.

Effectively resolves guest complaints and/or conflicts, in a fair, equitable manner.

Responsible for directing the daily operations of the Player Development department including scheduling, goal setting, coaching and mentoring.

Works with General Manager and Marketing Manager to identify and develop goals to increase revenue in the following categories: tiered player club levels, new members, and at risk players.

Develops, coaches and manages the Host Team performance objectives (i.e. floor, mail and phone contacts, comp exceptions, performance evaluations, etc).

Produces and summarizes departmental progress reports to include: new members, Platinum and Gold club, and at risk guests; outbound solicitation and host monthly objectives.

Works internally and externally to encourage players to gamble at the property effectively increasing trips and incremental revenue, some travel might be necessary.

Assigns VIP lists to Casino Hosts and manages individual list.

Executes casino promotions, player events, entertainment and/or other property specific events.

Interviews and hires department team members.

Management abilities demonstrated in managing Player Development department, entertainment, promotions and special events.

Public relations and customer service skills.

Maintaining interpersonal working relationships among all personnel.

Oral and written communication skills, including the ability to effectively communicate to large groups of people.

Ability and willingness to assume overall responsibility relative to the

performance of the Player Development Department, entertainment and promotions.

Effective managing of the staff.

Accuracy in completing assigned duties, paperwork, and reports in a timely manner.

Use guest service skills as identified in the Personalized Outrageous Guest Service Program.

 

 Qualifications and Requirements: Must be able to obtain and retain a gaming license. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation.

Special Attendance Requirements:

The Wild Rose Casino and Resort is in operation seven days a week, 365 days a year. Employees will be required to work days, evenings, weekends, holidays, split shifts, and overtime. We are not able to work around outside activities or other jobs unless it is agreed to, in writing, at time of hire.

Education and/or Experience:

Bachelor’s preferred.  and prior guest service experience required. Casino experience preferred.

? Must possess excellent interpersonal, communication, team-building and problem-solving skills.

? Must have excellent verbal and communication skills.

? Must be resourceful and highly motivated in seeking out new opportunities.

? Must present a well-groomed, professional appearance.

? Must have excellent guest service skills.

? Ability to operate Windows operating system and Office Software, including e-mail.

? Experience handling money preferred. Must have basic math skills.

Work Environment/Physical Demands:

While performing the duties of this job, the employee is regularly required to stand and walk for up to 4 hours at a time without a break in the casino. Must be able to lift or carry up to 35 lbs infrequently. The casino may be smoky at times.

Critical features of this job are described under the heading listed on the job description. Nothing in this job description restricts Wild Rose’s right to assign or reassign duties and responsibilities to this job at anytime.

 

 


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