Food and Beverage Supervisor

Category: Support Staff
Contact: HR Recruiter (712-852-5167)
Location: Emmetsburg, Iowa

Responsible for the operations of Emmet’s Pasta House, Dunigan’s, Rosie’s, The Wild Perk and the kitchen operations. This position rotates venues as needed. Plan, organize, direct, and coordinate the workers and resources for efficient, high quality, well prepared and profitable service of food and beverages.
Essential Duties and Responsibilities:
? Supervises food preparation and production for banquets, Dunigan’s, Emmet’s Pasta House,
the Wild Perk and Rosie’s.
? May rotate between venues, providing overall staff supervision including approval of opening and closing duties of line staff.
? Oversee and maintain established staffing standards for personnel performance and service to guests.
? Ensure liquor and food preparations meet established standards.
? Controls food waste and food costs using established practices.
? Review and analyze operational costs on a weekly, monthly and quarterly basis.
? Maintain overall knowledge of Food and Beverage Department using Department Operations Manual as a guide
? Use guest service skills as outlined in Wild Rose Casino and Resort policies and procedures.
? Explain to guests the features and benefits of Wild Rose Casino & Resort
? Use Approach policy to guide the sale of alcohol to guests
? Maintain health, safety and sanitation levels by enforcing sanitary practices for food handling, general cleanliness and maintenance of kitchen, bar, and dining areas.
? Responsible for Supervisory duties.
? Ensures proper department uniform, appearance and grooming standards are followed.
? Meet company attendance requirements
? Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
Qualifications and Requirements: Must be able to obtain and retain a gaming license. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation.
Special Attendance Requirement: The Wild Rose Casino & Resort is in operation seven days a week, 365 days a year. Employees will be required to work days, evenings, weekends, holidays, split shifts, and overtime. We are not able to work around outside activities or other jobs unless it is agreed to, in writing, at time of hire.
Education/Experience: Hotel/restaurant management experience desirable. Supervisory experience and Associates degree preferred. National Career Readiness Certificate (NCRC) is desirable.
Interpersonal Skills: Excellent guest service skills are essential, organizational skills for dealing with diverse duties and staff, ability to effectively communicate with subordinates and with guests, ability to delegate, motivate, and evaluate all employees, must be able to work cohesively with co-workers and
Revised May 2013
work as a team, ability to maintain a positive attitude towards guests, co-workers, and other department staff.
Work Environment/Physical Demands: While performing the duties of this job, the employee is regularly required to bend, walk and stand for periods of time. Must be able to infrequently lift and move up to 35 pounds while carrying out job duties using proper equipment. The employee is frequently exposed to cold temperatures and vibrations. Requires working within freezers, walk in coolers, beer coolers, and air conditioning. The noise level in the work environment is usually moderate to loud.
Critical features of this job are described under the heading listed on the job description. Nothing in this job description restricts Wild Rose’s right to assign or reassign duties and responsibilities to this job at anytime.


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