Guest Service Rep. (cage cashier) F/T-P/T

Category: Staff
Contact: HR Recruiter (712-852-5167)
Location: Emmetsburg, Iowa

Uses excellent guest service skills to assist players at cage. Responsible for bank monies during assigned shift. Records transactions accurately.  Must be able to type, answer phones and assist with inquiries.  Duties include signing up new players club members, redeeming member points, promote property amenities, participate in special functions, resolve guest complaints and provide a high level of guest service.

Qualifications and Requirements: Must be able to obtain and retain a gaming license. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation.

 Special Attendance Requirements: The Wild Rose Casino & Resort is in operation seven days a week, 365 days a year. Employees will be required to work days, evenings, weekends, holidays, split shifts, and overtime. We are not able to work around outside activities or other jobs unless it is agreed to, in writing, at time of hire.

Education and/or Experience: Prior money handling experience a plus but not required. High school diploma or general education degree (GED) required. 

 Work Environment/Physical Demands: While performing the duties of this job, the employee is regularly required to stand for periods of time; walk, use hands to finger, handle to feel objects, reach with hands and arms; and talk and hear. Must be able to lift/move up to 35 pounds. The noise level in the work environment is usually moderate to loud. Must be able to work in a smoke filled environment.


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