Guest Service Representative
Contact: Rita Gruhn/HR Recruiter (563-243-9000)
Location: Clinton, Iowa
Position Summary: Uses excellent guest service skills to assist players at cage. Responsible for
bank monies during assigned shift. Records transactions accurately. Must be able to type, answer
phones and assist with inquiries. Duties include signing up new players club members, redeeming
member points, promote property amenities, participate in special functions, resolve guest complaints
and provide a high level of guest service.
Essential Duties and Responsibilities:
General cashiering duties which rely on ability to add, subtract, multiply and divide as well as count back change.
Verifies previous count sheet and accountability sheet.?
Multi tasks while serving guests and recording transactions.?
Transfer of funds with vault and cashier banks, as well as conducting transactions with other departments.?
Verify front windows at the end of each cashier’s shift.?
Comply with Title 31 Bank Secrecy Act.?
Interact effectively and professionally with the public and co-workers.?
Adhere to Wild Rose Emmetsburg approved System of Internal Controls.?
Adhere to Iowa Code 661 Chapter 12 99.F Accounting and Cash Controls.?
Keep work areas clean and free of safety hazards, debris, and litter.?
Perform all job duties in a safe and responsible manner.?
Make bank deposits with accuracy.?
Inform guests of the features and benefits of the Wild Rose facilities.
Resolve guest complaints.?
Key data to computer system for variety of tasks including Players Club enrollments.?
Process point redemptions accurately.?
Communicate between all key people.?
Facilitate and/or carry out promotional transactions with guests like kiosks, monthly free give away, Bounce Back, Kman and WGT – E Server.?
Process compensatory items based on directives from managers.?
Meets company attendance requirements.?
Use excellent guest service skills?
Comply with Wild Rose uniform and grooming guidelines.
Qualifications and Requirements:
Must be able to obtain and retain a gaming license.