Hotel Front Desk

Category: Staff
Contact: HR Recruiter/Rita Gruhn (563-243-9000)
Location: Clinton, Iowa

Essential Duties and Responsibilities:

?-Reviews and adjusts as need the folios and credit cards to balance and reconcile the Hotel transactions.

?-Welcome guests in a friendly, prompt and professional manner.

?-Register guests, issue room keys, provide information on hotel services and room location.

?-Answer phones in a prompt and courteous manner.

?-Accurately process all cash and credit card transactions in accordance with established procedures.

?-Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

?-Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

?-May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process  cancellations, revisions, and information updates on changes.

?-Promote team work and quality service through daily communications and coordination with other departments.

?-Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

?-Use excellent guest service skills

Qualifications & requirements: Must be able to obtain and retain a gaming license.

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