Hotel Front Desk
Contact: HR Recruiter/Rita Gruhn (563-243-9000)
Location: Clinton, Iowa
Essential Duties and Responsibilities:
?-Reviews and adjusts as need the folios and credit cards to balance and reconcile the Hotel transactions.
?-Welcome guests in a friendly, prompt and professional manner.
?-Register guests, issue room keys, provide information on hotel services and room location.
?-Answer phones in a prompt and courteous manner.
?-Accurately process all cash and credit card transactions in accordance with established procedures.
?-Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
?-Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
?-May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
?-Promote team work and quality service through daily communications and coordination with other departments.
?-Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
?-Use excellent guest service skills
Qualifications & requirements: Must be able to obtain and retain a gaming license.