Hotel Front Desk

Category: Staff
Contact: Rita Gruhn/HR Recruiter (563-243-9000)
Location: Clinton, Iowa

Position Summary: Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

Essential Duties and Responsibilities:

Reviews and adjusts as need the folios and credit cards to balance and reconcile the Hotel transactions.?

Welcome guests in a friendly, prompt and professional manner.?

Register guests, issue room keys, provide information on hotel services and room location.?

Answer phones in a prompt and courteous manner.?

Accurately process all cash and credit card transactions in accordance with established procedures.?

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.?

Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.?

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.?

Promote team work and quality service through daily communications and coordination with other departments.?

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Use guest service skills as identified in the Employ Recognition Program

 

Qualifications & requirements: Must be able to obtain and retain a gaming license

 


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