Public Safety Shift Supervisor
Contact: Kat Davis (712-852-5167)
Location: Emmetsburg, Iowa
On the assigned shift the Public Safety Shift Supervisor oversees the safety and security of all guests, employees and their assets. Supervises Public Safety Officers and Lead Public Safety Officers, verifies the completion of admission forms and performs other duties as assigned
Essential Duties and Responsibilities:
? Supervises procedures and controls for the Public Safety Department
? Safeguards assets of the company
? Implements Security Department policies and procedures established by management
? Directs and supervises Security personnel for the protection of the guests, employees and the property
? Maintains a working relationship with the investigation units of the local law enforcement agencies
? Ensures that proper department uniform, appearance and grooming standards are followed
? Attends all company required training
? Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines
? Adheres to all safety guidelines
? Meets company attendance requirements
? Adhere to the company grooming guidelines.
? Use guest service skills as identified in the Personalized Outrageous Guest Service Program
Qualifications and Requirements: Must be able to obtain and retain a gaming license. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation. . Must be able to satisfactorily complete the physical capacity profile testing for this position. A PSO Lead must maintain First Aid and CPR/AED certification.
Special Attendance Requirements: The Wild Rose Casino & Resort is in operation seven days a week, 365 days a year. Employees will be required to work days, evenings, weekends, holidays, split shifts, and overtime. We are not able to work around outside activities or other jobs unless it is agreed to, in writing, at time of hire.
Supervisory Responsibilities: Supervises all Public Safety personnel. Responsibilities include: training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience: High School graduate or (GED) required. Casino and/or Security experience preferred. National Career Readiness Certificate (NCRC) is desirable.
Interpersonal Skills: Ability to work on multiple projects; Frequent quick decisions are required; Excellent guest service skills are essential; Ability to listen to and resolve customer concerns;
Revised February 2009
Work Environment/Physical Demands: While performing the duties of this job, the employee exerts 50 to 100 pounds of force occasionally, and/or 25 to 100 pounds of force frequently, and/or 10 to 20 pounds of force constantly. Regularly required to stand; walk, use hands to finger, handle to feel objects, reach with hands and arms; and talk and hear. May use mechanicals aids like carts, gait belts, and dollies to move certain objects. The noise level in the work environment is usually moderate to loud. The casino may be a smoky environment.