Contact: Rita Gruhn/HR Recruiter (563-243-9000)
Location: Clinton, Iowa
Position Summary: The Public Safety Officer is responsible for protecting, monitoring and providing
close escorts for company assets. This department provides security for all daily activities at Wild
Rose. He/she takes a personal responsibility for the safety, health and well being of our guests and
Essential Duties and Responsibilities:
-Check the identification of guests to verify age for admission and/or Alcohol or Tobacco
purchase. Anytime identification is requested, it must be swiped.
-Monitor the conduct of guests on the casino floor; evaluating behavior which might indicate
that guests are potentially intoxicated while gambling
-Make an “approach” to guests who have been evaluated for being potentially intoxicated while
-Manage the behavior of unruly and/or potentially intoxicated guests
-Verify all employees have IRGC licenses in plain view.
-Issue temporary credentials to all vendors and visitors.
-Assist with nightly Table Drop.
-Assist Drop Team with Slot Machine drop, open Belly Glass, and move carts.
-Monitor and secure all back of the house entries and exits through the employee entrance.
-Performs facility patrols
-Administer First Aid and CPR until qualified medical assistance arrives on the scene
-Inform the supervisor of any violations of rules, regulations and procedures
-Perform Money and Person Escorts
-Perform Slot Machine Fills, Table Fills and Table Credits
-Witness payments of jackpots won on Slot Machines and Table Games
-Perform guest assistance by answering various questions
-Crowd Control in emergency and non-emergency situations
-Communicate with employees and guests in a professional and courteous manner
-Must be safety conscious, and adhere to all company rules and state regulations at all times
-Handle “Lost and Found” items
-Adhere to the company grooming guidelines
-Use guest service skills