Contact: Rita Gruhn/HR Recruiter (563-243-9000)
Location: Clinton, Iowa
The Slot Technician is responsible and accountable for repairing and maintaining slot machines. Deals directly with Iowa Racing and Gaming officials to ensure proper regulation and function of slot machines. Provides courteous and timely service to all guests while performing maintenance and repairs.
o Line: Primarily reports to the Slot Technical Manager, Slot Manager, and also has reporting responsibilities to Iowa Racing and Gaming officials.
SPECIFIC DUTIES AND RESPONSIBILITIES
o Maintain, repair, install, move, and test slot machines, slot systems, and progressive systems to ensure proper functionality.
o Address and resolve machine related patron issues in a prompt, courteous and professional manner.
o Review, interpret, and verify pay tables, settings, and jackpots of established amounts.
o Interpret accounting and communications systems as related to proper machine functionality.
o Perform assigned tasks in compliance with applicable federal, state and local regulation.
o Other duties as assigned.
METHODS OF ACCOUNTABILITY
o Ability to maintain strict confidentiality relative to financial data and casino policies.
o Ability to abide by the Key Control Policies and Procedures.
o Ability to abide by and perform duties in compliance with applicable federal, state and local regulation.
o Through various oral and written reports to the Slot Technical Manager and Slot Manager.
o Through achievement of performance goals.
STANDARDS OF PERFORMANCE
o Individual Proficiencies
• Troubleshooting abilities demonstrated in identifying the cause of a malfunction.
• Repairing abilities demonstrated by returning a machine or part back to proper functionality.
• Public relations and customer service skills.
• Oral and written communication skills.
o Job Performance
• Effective troubleshooting.
• Accuracy in completing assigned duties, paperwork, and reports in a timely manner.
MENTAL AND PHYSICAL REQUIREMENTS
o Ability to solve complex documents and understand state and local gaming laws and regulations.
o Ability to perform assigned duties under frequent time pressures in an interruptive environment.
o Ability to solve complex problems.
o Knowledge of Slot systems.
EDUCATION, TRAINING, AND EXPERIENCE
o High school or GED. In addition, one to two years of experience or schooling in a related field
o Valid gaming license and Alcohol Beverage Control training.
WORKING ENVIRONMENT AND CONDITIONS
o Office environment.
o Casino environment exposed to smoke, bright lights, and noise.
o Often enclosed, compact, limited, and tight spaces.
EQUIPMENT AND TOOLS
o Common tools
o Soldering iron
o Lifts and hand carts
o Volt meter
o Precision tools