Surveillance Observer

Category: Staff
Contact: Rita Gruhn/HR Recruiter (563-243-9000)
Location: Clinton, Iowa

Position SummaryOperators are considered confidential employees of the Wild Rose Casino & Resort. The primary responsibility of the Surveillance Operator is to protect the property, money and reputation of the Wild Rose Casino & Resort through covert physical and/or video surveillance.


Essential Duties and Responsibilities:?

Through physical and video surveillance, observe the activities of guests and employees in all gaming and money handling areas as well as non gaming areas.?

Report verbally and in writing any violations of the Iowa Racing and Gaming Commission regulations to Surveillance Supervisor.?

Report violations of Criminal Investigation requirements to Surveillance Supervisor.?

Report violations of Internal Control, company policies, and other department procedures to Surveillance Supervisor.?

Report any safety considerations to the appropriate authority.?

Report and offer solutions to any area of vulnerability to loss from internal or external sources to Surveillance Supervisor.?

Maintain thorough knowledge of the IRGC and DCI requirements, submitted system of internal controls, and company policy.?

Maintain compliance with in-department procedures and policies.?

Maintain the operation of the Surveillance equipment and reporting any deficiencies to Surveillance Supervisor.?

Communicate between all key people.?

Keep work area clean.?

Must be safety conscious, and adhere to all company rules at all times.?

Meet company attendance requirements?

Use guest service skills as identified in the Employee Reognition Program.

Qualifications and Requirements:

Must be able to obtain and retain a gaming license.

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