Front Desk Supervisor

  Emmetsburg   |     Type: Staff

Location: Emmetsburg

Department: Hotel

Position Title: Front Desk Supervisor

Position Summary: The Front Desk Supervisor plans, organizes, and provides supervision and oversight for daily hotel operations and activities, which includes but not limited to; Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture.

We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn’t be this much fun!

Essential Functions: The essential functions and responsibilities of this position are:

• Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
• Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion
• Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
  
• Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.

Schedule: Full-time

Salary: $14.00 / per hour

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.