Temporary Closure
Wild Rose Casino and Resort is temporarily closing it's locations until further notice. For more information or to read the entire announcement please visit here.
Current job listings are shown below. As we continue to grow, please check back frequently for new openings.
Details:
This position is responsible for the service of all banquets and banquet-related food and beverage operations for The Center and to act as back-up support as needed for Food & Beverage outlets at Wild Rose.
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The Beverage Attendant is responsible for serving alcohol in compliance with alcohol laws and regulations in the following Wild Rose venues: Dunigan’s and Rosie’s. Specific duties include serving drinks according to established recipes, clean and wash bar glassware, collecting money for guest checks, processing credit cards, operating a cash register system, maintaining a clean and safe bar work area and providing a high level of guest services.
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Position Summary: The Controller is responsible for all accounting, cashier, count team and
accounting office functions of the casino. The Controller has the authority to supervise the
Accounting staff, the Sports Book staff, the Cage Manager and the Count Team members and enforce compliance with the
account and cashier functions and controls. The Controller also performs internal audit functions
such as surprise cash counts and observations of various internal control procedures. Ensure that
Wild Rose Casino & Resort policies and procedures, IRGC rules and regulations state and federal
guidelines are being followed.
Details:
Use excellent guest service skills to assist players at cage. Responsible for bank
monies during assigned shift. Records transactions accurately. Responsible for supervising Guest
Service employees, greet guests, promote property amenities, coordinate special functions, resolve
customer complaints and provide a high level of guest service.
Details:
Position Summary: The Slot Supervisor is responsible for overseeing the Lead Slot Attendants, Slot
Attendants . This individual will be the responsible for the day-to-day operations of the area,
administrative duties and the development of the staff. Slot Supervisor must have excellent guest
services skills. Person must be trustworthy and be comfortable working with money. This position
requires accuracy when exchanging large denomination currency for smaller denomination currency.
Oversees and assists in making jackpot payoffs and minor machine repairs. Slot Supervisor must
observe slot play for illegal machine tampering or abuse.
Essential Duties and Responsibilities:
Set up work schedules for lead slot attendants and slot attendants
Staff development activities like training and organization of work
Provide guidance on day-to-day tasks and activities of staff
Handle constructive criticism, praise and performance evaluations for staff.
Communicate operational information to ensure that staff is well informed about procedures
and changes as they occur
Circulates around casino floor observing players and functions of machines
Must handle tickets and currency
Assists in making jackpot payoffs and minor machine repairs
Logs all jackpots, fills and machine repairs done appropriately
Responsible to ensure Federal cash reporting requirements are met
Responsible for accurate payment and documentation of all jackpot payoffs
Promotes positive guest relations; displays a courteous and helpful demeanor at all times
dealing with the public
Must be able to communicate and interact with others while maintaining a pleasant and
positive manner at all times
Reports emergencies such as intoxicated, annoying or cheating guests to Management
immediately
Promotes and maintains necessary communication between self, coworkers and managers to
ensure controlled operation of casino floor
Provides guest services such as, being informed about casino (activities, events, tournaments,
and location of deli, gift shop, restrooms, observation deck etc….)
Must keep work area clean
Must be safety conscious and adhere to all company rules at all times
Meets company attendance requirements
Use guest service skills as identified in the Employee Recognition Program
Qualifications & Requirements: Must be able to obtain and retain a gaming license. To perform
this job successfully, an individual must be able to perform each essential duty satisfactorily, with or
without reasonable accommodation.
Details:
Position Summary: Directly responsible for the management and development of the Player Development department. The primary focus of this position is to generate and increase casino revenue through marketing strategies and development of guest relationships. Works closely with all departments to ensure positive guest entertainment experience.
Details:
Directly responsible for the management and development of the Player Development department. The primary focus of this position is to generate and increase casino revenue through marketing strategies and development of guest relationships. Works closely with all departments to ensure positive guest entertainment experience.
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The Hospitality worker is responsible for serving guests food at the following Wild Rose Food outlets: Wild Perk, Emmet’s Pasta House, and Dunigan’s. Specific duties include greeting guests, taking orders, delivering food and drinks, presenting guest checks, handling money, resolving customer complaints, clearing tables, transporting dirty dishes and resetting tables. Provide a high level of guest service to ensure a memorable experience.
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The Hospitality worker is responsible for serving guests at the Sawmill Buffet or Coaches Corner. Specific duties include greeting guests, taking orders, delivering food and drinks, presenting guest checks, handling money, resolving customer complaints, clearing tables, transporting dirty dishes and resetting tables. Provide a high level of guest service to ensure a memorable experience.
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Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
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Uses excellent guest service skills to assist players at cage. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to type, answer phones and assist with inquiries. Duties include signing up new players club members, redeeming member points, promote property amenities, participate in special functions, resolve guest complaints and provide a high level of guest service.
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Performs the nightly audit procedures for the Hotel record keeping. Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
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The Housekeeping position involves cleaning all areas of the facility including the Hotel,Casino, rest rooms and common areas.
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Under the direction of the Maintenance Supervisor completes daily maintenance operations and activities in an assigned area, which includes all Wild Rose facilities, parking lots, and streets. Inspects and troubleshoots maintenance work; and performs related work as required.
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Uses excellent guest service skills to assist players at Off Track Wagering Terminal. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to Issue and Pay-Off Pari-Mutuel/Sports Wagering Tickets, and assist with inquiries. Comply with departmental policies and procedures, the Internal Controls, and Iowa Racing and Gaming Rules and Regulations. Duties include promote property amenities and resolve guest complaints and provide a high level of guest service.
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The Public Safety Officer is responsible for protecting, monitoring and providing close escorts for company assets. This department provides security for all daily activities at Wild Rose. He/she takes a personal responsibility for the safety, health and well being of our guests and employees.
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Under direction of the Accounting Supervisor, the Receiving and Shipping Clerk handles all incoming and outgoing shipments. He/she verifies that the correct items were shipped to Wild Rose and that all items are in acceptable condition. Upon completion of incoming shipping confirmation, the Clerk stores the food and items in the appropriate locations. He/she prepares paperwork and packages for outgoing shipping. He/She maintains the cleanliness of the area.
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Responsible for performance of daily audit of slots, tables, and retail operations.
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A Slot Attendant is responsible for assisting slot players with play and pay of slot machines. This position requires a lot of walking and social interaction with our guests. A Slot Attendant must have excellent guest services skills. A Slot Attendant must be trustworthy and be comfortable working with money. This position requires accuracy when exchanging large denomination currency for smaller denomination currency. A Slot Attendant must assist in making jackpot payoffs and minor machine repairs. A Slot Attendant must observe slot play for illegal machine tampering or abuse.
Details:
Slot technician must be able to identify and trouble shoot problems with the EGD’s and their components, repair, test, move/convert games as required, assist with accounting variance checks and other related duties as required. This position requires basic understanding of electronic theory. Technicians must have excellent guest services skills. A Slot Technician also observes slot machine play for illegal tampering/abuse.
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The Table Games Dealer conducts the assigned table game and is responsible for the table bankroll. Specific duties include conducting the game according to policy and procedure, makes payoff and handles customer table action, maintains the security and integrity of the games, controls the speed of the games, makes cash transactions and provides a high level of guest service.
Wild Rose Casino and Resort is temporarily closing it's locations until further notice. For more information or to read the entire announcement please visit here.