Current job listings are shown below. As we continue to grow, please check back frequently for new openings.
Details:
The Bartender is responsible for serving alcohol in compliance with alcohol laws and regulations. Specific duties include serving drinks according to established recipes, clean and wash bar glassware, collecting money for guest checks, maintaining a clean and safe bar work area and providing a high level of guest services.
Details:
Ensure completion of all required cleaning lists and duties in a timely manner. Set-up and maintain the event area including, but not limited to, audio/ Video, projectors, screens, computers, monitors, microphones, speakers, buffet tables, chaffers and equipment, stages, décor, podiums, linens, skirting, standing table top set-ups, utensils, buffet equipment, and stages in a safe condition in accordance with state, county and company regulations and work safety regulations.
Details:
This position is responsible for the service of all banquets and banquet-related food and beverage operations for The Center and to act as back-up support as needed for Food & Beverage outlets at Wild Rose.
Details:
This position is responsible for the service of all banquets and banquet-related food and beverage operations for The Center and to act as back-up support as needed for Food & Beverage outlets at Wild Rose.
Details:
This position is responsible for the service of all banquets and banquet-related food and beverage operations for The Event Center and to act as back-up support as needed for Food & Beverage outlets at Wild Rose.
Details:
Position Summary: The Bartender is responsible for serving alcohol in compliance with alcohol laws and regulations. Specific duties include serving drinks according to established recipes, clean and wash bar glassware, collecting money for guest checks, maintaining a clean and safe bar work area and providing a high level of guest services.
Details:
The Beverage Attendant is responsible for serving alcohol in compliance with alcohol laws and regulations in the following Wild Rose venues: Dunigan’s and Rosie’s. Specific duties include serving drinks according to established recipes, clean and wash bar glassware, collecting money for guest checks, processing credit cards, operating a cash register system, maintaining a clean and safe bar work area and providing a high level of guest services.
Details:
Keeps hot items on the buffet food line filled, clean, and attractive, to ensure the highest level of customer satisfaction.
Details:
Position Summary: Provides extraordinary personalized guest services, and executes designated
strategies to acquire and retain players as defined in the host program designed and directed by the
Executive Casino Host.
Details:
Responsible for quality restaurant food production in Emmet’s Grill and Dunigan’s. Needs to have basic knowledge of standard kitchen equipment, food safety and proper sanitation procedures, capable of handling multiple tasks at any given time, good communication skills are a must.
Details:
Position Summary: Responsible for quality restaurant food production in Coaches Corner and the
Greene Room Event Center. Needs to have basic knowledge of standard kitchen equipment, food
safety and propersanitation procedures, capable of handling multiple tasks at any given time, good
communicationskills are a must.
Details:
Responsible for quality restaurant food production in Sawmill Buffet and Coaches Corner. Needs to have basic knowledge of standard kitchen equipment, food safety and proper sanitation procedures, capable of handling multiple tasks at any given time, good communication skills are a must.
Details:
The Count Team Clerk is responsible for the counting of all paper currency from drops and collections. Specific duties include counting pit drops, BVA drops, food and beverage banks, retail outlet banks, counting and wrapping of paper currency, maintaining counting equipment, maintain records of counting process, ensure a high level of safety and security and insure compliance to all gaming regulations.
Details:
Responsible for the operations of all Front of House Food & Beverage positions. This position rotates venues as needed. Plan, organize, direct, and coordinate the workers and resources for efficient, high quality, well prepared and profitable service of food and beverages.
Details:
The Table Games Floor Supervisor is responsible for his/her section of the Pit on his/her shift. When the
Floor Supervisor duties are not being performed, the position holder carries out the duties of a casino
dealer.
Details:
Position Summary: The Slot Supervisor is responsible for overseeing the Lead Slot Attendants, Slot
Attendants . This individual will be the responsible for the day-to-day operations of the area,
administrative duties and the development of the staff. Slot Supervisor must have excellent guest
services skills. Person must be trustworthy and be comfortable working with money. This position
requires accuracy when exchanging large denomination currency for smaller denomination currency.
Oversees and assists in making jackpot payoffs and minor machine repairs. Slot Supervisor must
observe slot play for illegal machine tampering or abuse.
Essential Duties and Responsibilities:
Set up work schedules for lead slot attendants and slot attendants
Staff development activities like training and organization of work
Provide guidance on day-to-day tasks and activities of staff
Handle constructive criticism, praise and performance evaluations for staff.
Communicate operational information to ensure that staff is well informed about procedures
and changes as they occur
Circulates around casino floor observing players and functions of machines
Must handle tickets and currency
Assists in making jackpot payoffs and minor machine repairs
Logs all jackpots, fills and machine repairs done appropriately
Responsible to ensure Federal cash reporting requirements are met
Responsible for accurate payment and documentation of all jackpot payoffs
Promotes positive guest relations; displays a courteous and helpful demeanor at all times
dealing with the public
Must be able to communicate and interact with others while maintaining a pleasant and
positive manner at all times
Reports emergencies such as intoxicated, annoying or cheating guests to Management
immediately
Promotes and maintains necessary communication between self, coworkers and managers to
ensure controlled operation of casino floor
Provides guest services such as, being informed about casino (activities, events, tournaments,
and location of deli, gift shop, restrooms, observation deck etc….)
Must keep work area clean
Must be safety conscious and adhere to all company rules at all times
Meets company attendance requirements
Use guest service skills as identified in the Employee Recognition Program
Qualifications & Requirements: Must be able to obtain and retain a gaming license. To perform
this job successfully, an individual must be able to perform each essential duty satisfactorily, with or
without reasonable accommodation.
Details:
The Hospitality worker is responsible for serving guests food at the following Wild Rose Food outlets: Wild Perk, Emmet’s Pasta House, and Dunigan’s. Specific duties include greeting guests, taking orders, delivering food and drinks, presenting guest checks, handling money, resolving customer complaints, clearing tables, transporting dirty dishes and resetting tables. Provide a high level of guest service to ensure a memorable experience.
Details:
The Beverage Attendant is responsible for serving alcohol in compliance with alcohol laws and regulations. Specific duties include serving drinks according to established recipes, clean and wash bar glassware, collecting money for guest checks, processing credit cards, operating a cash register system, maintaining a clean and safe bar work area and providing a high level of guest services.
Details:
Supervises food production and utilities for all locations and events. Basic duties include but are not limited to the following: food preparation, food production, supervising personnel and ensuring quality and cost standards are consistently attained. Also responsible for inventories, supplies, safety, menu planning and sanitation issues that arise.
Details:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
Details:
Uses excellent guest service skills to assist players at cage. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to type, answer phones and assist with inquiries. Duties include signing up new players club members, redeeming member points, promote property amenities, participate in special functions, resolve guest complaints and provide a high level of guest service.
Details:
Uses excellent guest service skills to assist players at cage. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to type, answer phones and assist with inquiries. Duties include signing up new players club members, redeeming member points, promote property amenities, participate in special functions, resolve guest complaints and provide a high level of guest service.
Details:
Uses excellent guest service skills to assist players at cage. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to type, answer phones and assist with inquiries. Duties include signing up new players club members, redeeming member points, promote property amenities, participate in special functions, resolve guest complaints and provide a high level of guest service.
Details:
Department: 30 - Hotel
Reports to: Hotel Manager
Position Summary: Check-in/check-out hotel guests in a timely and professional manner; process all
payments according to established procedures.
Essential Duties and Responsibilities:
Reviews and adjusts as need the folios and credit cards to balance and reconcile the Hotel
transactions.
Welcome guests in a friendly, prompt and professional manner.
Register guests, issue room keys, provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established
procedures.
Communicate any outstanding guest requests or issues to management that may require
additional monitoring or follow-up.
Respond appropriately to guest complaints. Make appropriate service recovery gestures in
order to ensure total guest satisfaction.
May routinely book guest reservations for individuals and/or groups that are requested either
by phone or from within the hotel; process cancellations, revisions, and information updates on
changes.
Promote team work and quality service through daily communications and coordination with
other departments.
Perform other duties as assigned including guest room tours, concierge services, special guest
requests, etc.
Use guest service skills as identified in the Employee Recognition Program
Qualifications & requirements: Must be able to obtain and retain a gaming license.
Details:
The Housekeeping position involves cleaning all areas of the facility including the Hotel,Casino, rest rooms and common areas.
Details:
Position Summary: The Housekeeping position involves cleaning all areas of the facility including the Casino, rest rooms and common areas.
Details:
The Housekeeping position involves cleaning all areas of the facility including the Hotel,Casino, rest rooms and common areas.
Details:
Responsible for guest relations, merchandise sales, coat check and following departmental policies
and procedures. Type, answer phones and assist with inquiries. Duties include greeting guests on arrival, thanking guests
on departure, promote property amenities, participate in special functions, and provide a high level of guest service.
Details:
This individual ensures proper functioning of company's information processing system
and helps business operations utilize software and hardware configurations that improve efficiency.
This is an entry level position.
Details:
Position Summary: Responsible for guest relations, merchandise sales, coat check and following departmental policies and procedures. Type, answer phones and assist with inquiries. Duties include greeting guests on arrival, thanking guests on departure, signing up new players club members, promote property amenities, participate in special functions, and provide a high level of guest service.
Essential Duties and Responsibilities:
• Inform guests of the features and benefits of the Wild Rose facilities.
• Greet and thank guests for visiting Wild Rose; assist public in selecting gifts and other merchandise from the Iowa Store Gift Shop
• Implement displays and presentation of merchandise as directed by Marketing Supervisor
• Check and return coats to guests
• Responsible for the distribution of monthly gifts as offered through the marketing department.
• Assist the Marketing Supervisor with different promotional offers and duties as directed by the Marketing Manager
• Rotate product to stimulate guest interest and increase sales.
• Responsible for actively acquiring new members of the Wild Rose Player’s Club
• Process comp redemptions accurately as they pertain to gift shop sales
• Responsible for processing entertainment sales accurately through the ticket box office and function as a will call station for event days
• Handle sales, stock, and check in merchandise in Gift Shop
• Communicate between all key people
• Keep work area clean
• Must be safety conscious, and adhere to all company rules.
• Adhere to Wild Rose grooming and uniform guidelines
• Meets company attendance requirements.
• Use guest service skills as identified in the Employee Recognition Program
Qualifications and Requirements: Must be able to obtain and retain a gaming license.
Details:
Position Summary: Under the direction of the Food and Beverage Supervisor, theKitchen Utility/Busser person is responsible for cleaning and washing restaurant dishes. Specific duties include cleaningand washing dishes, silverware, glassware, cooking pots and pans, utensils, stock the cooking linewith clean dishes, stock the server stations with clean glasses and silverware, clean and maintain the dishwashing system and maintain a clean and safe work area.
Details:
Under the direction of the Maintenance Manager completes daily maintenance operations and activities in an assigned area, which includes all Wild Rose facilities, parking lots, and streets. Inspects and troubleshoots maintenance work; and performs related work as required.
Details:
Position Summary: The Marketing Specialist has responsibility for overseeing certain aspects of the marketing plan under the direction of the Marketing Manager. This is to include extensive work with in the drawing processes, promotional offer implementation and follow through, web site management and general marketing analysis reporting. Advanced computer skills necessary to complete the general functions of this position.
Details:
Position Summary: Uses excellent guest service skills to assist players at Off Track Wagering Terminal. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to Issue and Pay-Off Pari-Mutuel/Sports Wagering Tickets, and assist with inquiries. Comply with departmental policies and procedures, the Internal Controls, and Iowa Racing and Gaming Rules and Regulations. Duties include promote property amenities and resolve guest complaints and provide a high level of guest service.
Details:
Uses excellent guest service skills to assist players at Off Track Wagering Terminal. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to Issue and Pay-Off Pari-Mutuel Tickets, and assist with inquiries. Comply with departmental policies and procedures, the Internal Controls, and Iowa Racing and Gaming Rules and Regulations. Duties include promote property amenities and resolve guest complaints and provide a high level of guest service.
Details:
Uses excellent guest service skills to assist players at Off Track Wagering Terminal. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to Issue and Pay-Off Pari-Mutuel/Sports Wagering Tickets, and assist with inquiries. Comply with departmental policies and procedures, the Internal Controls, and Iowa Racing and Gaming Rules and Regulations. Duties include promote property amenities and resolve guest complaints and provide a high level of guest service.
Details:
Position Summary: To ensure the integrity of the department and pari-mutuel/Sports wagering by verifying that employees are complying with departmental policies and procedures, the Internal Controls, and Iowa Racing and Gaming Rules and Regulations. Uses excellent guest service skills to assist players at Off Track Wagering Terminal. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to Issue and Pay-Off Pari-Mutuel/Sport Wagering Tickets, and assist with inquiries. Duties include promote property amenities and resolve guest complaints and provide a high level of guest service.
Details:
The Public Safety Officer is responsible for protecting, monitoring and providing close escorts for company assets. This department provides security for all daily activities at Wild Rose. He/she takes a personal responsibility for the safety, health and well being of our guests and employees.
Details:
Position Summary: The Public Safety Officer is responsible for protecting, monitoring and providing
close escorts for company assets. This department provides security for all daily activities at Wild
Rose. He/she takes a personal responsibility for the safety, health and well being of our guests and
employees.
Details:
Under direction of the Accounting Supervisor, the Receiving and Shipping Clerk handles all incoming and outgoing shipments. He/she verifies that the correct items were shipped to Wild Rose and that all items are in acceptable condition. Upon completion of incoming shipping confirmation, the Clerk stores the food and items in the appropriate locations. He/she prepares paperwork and packages for outgoing shipping. He/She maintains the cleanliness of the area.
Details:
Responsible for performance of daily audit of slots, tables, and retail operations
Details:
Take food and drink orders along with serving ordered items to the guest’s tables in a timely manner. Maintain
a high standard of customer service to be able to provide a great dining/gaming experience. Follow food and
liquor regulations as set by Management and the State of Iowa.
Details:
A Slot Attendant is responsible for assisting slot players with play and pay of slot machines. This position requires a lot of walking and social interaction with our guests. A Slot Attendant must have excellent guest services skills. A Slot Attendant must be trustworthy and be comfortable working with money. This position requires accuracy when exchanging large denomination currency for smaller denomination currency. A Slot Attendant must assist in making jackpot payoffs and minor machine repairs. A Slot Attendant must observe slot play for illegal machine tampering or abuse.
Details:
| A Slot Attendant is responsible for assisting slot players with play and pay of slot machines. This position requires a lot of walking and social interaction with our guests. A Slot Attendant must have excellent guest services skills. A Slot Attendant must be trustworthy and be comfortable working with money. This position requires accuracy when exchanging large denomination currency for smaller denomination currency. A Slot Attendant must assist in making jackpot payoffs and minor machine repairs. A Slot Attendant must observe slot play for illegal machine tampering or abuse. |
Details:
A Slot Attendant is responsible for assisting slot players with play and pay of slot machines. This position requires a lot of walking and social interaction with our guests. A Slot Attendant must have excellent guest services skills. A Slot Attendant must be trustworthy and be comfortable working with money. This position requires accuracy when exchanging large denomination currency for smaller denomination currency. A Slot Attendant must assist in making jackpot payoffs and minor machine repairs. A Slot Attendant must observe slot play for illegal machine tampering or abuse.
Details:
Position Summary: The Slot Supervisor is responsible for overseeing the Lead Slot Attendants, Slot Attendants. This individual will be the responsible for the day-to-day operations of the area, administrative duties and the development of the staff. Slot Supervisor must have excellent guest services skills. Person must be trustworthy and be comfortable working with money. This position requires accuracy when exchanging large denomination currency for smaller denomination currency. Oversees and assists in making jackpot payoffs and minor machine repairs. Slot Supervisor must observe slot play for illegal machine tampering or abuse.
Details:
Slot technician must be able to identify and trouble shoot problems with the EGD’s and their components, repair, test, move/convert games as required, assist with accounting variance checks and other related duties as required. This position requires basic understanding of electronic theory. Technicians must have excellent guest services skills. A Slot Technician also observes slot machine play for illegal tampering/abuse.
Details:
The Slot Technician must be able to identify and trouble shoot problems.This position requires basic understanding of electronic theory. Technicians must have excellent guest services skills. A Slot Technician also observes slot machine play for illegal tampering/abuse.
Details:
Operators are considered confidential employees of the Wild Rose Casino & Resort. The primary responsibility of the Surveillance Operator is to protect the property, money and reputation of the Wild Rose Casino & Resort through covert physical and/or video surveillance.
Details:
The Table Games Dealer conducts the assigned table game and is responsible for the table bankroll. Specific duties include conducting the game according to policy and procedure, makes payoff and handles customer table action, maintains the security and integrity of the games, controls the speed of the games, makes cash transactions and provides a high level of guest service.
Details:
The Table Games Dealer conducts the assigned table game and is responsible for the table bankroll. Specific duties include conducting the game according to policy and procedure, makes payoff and handles customer table action, maintains the security and integrity of the games, controls the speed of the games, makes cash transactions and provides a high level of guest service.
Details:
The Table Games Dealer conducts the assigned table game and is responsible for the table bankroll. Specific duties include conducting the game according to policy and procedure, makes payoff and handles customer table action, maintains the security and integrity of the games, controls the speed of the games, makes cash transactions and provides a high level of guest service.
Details:
Position Summary: The Table Games Floor Supervisor is responsible for table game operations in his/her assigned area. Specific duties include supervision of dealers, maintaining the security and integrity of all pit games, maintain player tracking and table games records, request table fills and credits, open/close table games, resolve customer disputes and provide a high level of guest service.
Details:
The Table Games Floor Supervisor is responsible for his/her section of the Pit on his/her shift. They
also are responsible for the pit activity when the Pit Manager is out of the Pit. They work closely with
the Pit Manager on disciplinary issues and evaluations.
Details:
Position Summary: This position is responsible for checking, collecting tickets and guiding guests to their assigned seats during Wild Rose events.
Details:
As a member of the Valet team you will greet the guests, load/unload luggage and park vehicles.
Details:
As a member of the Valet team you will greet the guests, load/unload luggage and park vehicles.