Work at Wild Rose

Open Positions

Current job listings are shown below. As we continue to grow, please check back frequently for new openings.

Type:
Staff
Support Staff
Buster Blackjacks
Full Time
Locations:
Jefferson
Clinton
Emmetsburg
Staff

Banquet Bartender

  • Location: Jefferson
  • Type: Staff

Details:

The Bartender is responsible for serving alcohol in compliance with alcohol laws and regulations. Specific duties include serving drinks according to established recipes, clean and wash bar glassware, collecting money for guest checks, maintaining a clean and safe bar work area and providing a high level of guest services.

Banquet Houseperson

  • Location: Clinton
  • Type: Staff

Details:

Ensure completion of all required cleaning lists and duties in a timely manner. Set-up and maintain the event area including, but not limited to, audio/ Video, projectors, screens, computers, monitors, microphones, speakers, buffet tables, chaffers and equipment, stages, décor, podiums, linens, skirting, standing table top set-ups, utensils, buffet equipment, and stages in a safe condition in accordance with state, county and company regulations and work safety regulations.

Banquet Server

  • Location: Emmetsburg
  • Type: Staff

Details:

This position is responsible for the service of all banquets and banquet-related food and beverage operations for The Center and to act as back-up support as needed for Food & Beverage outlets at Wild Rose.

Banquet Server

  • Location: Jefferson
  • Type: Staff

Details:

This position is responsible for the service of all banquets and banquet-related food and beverage operations for The Center and to act as back-up support as needed for Food & Beverage outlets at Wild Rose.

Banquet Server-P/T

  • Location: Clinton
  • Type: Support Staff

Details:

This position is responsible for the service of all banquets and banquet-related food and beverage operations for The Event Center and to act as back-up support as needed for Food & Beverage outlets at Wild Rose.

Bartender

  • Location: Jefferson
  • Type: Staff

Details:

Position Summary: The Bartender is responsible for serving alcohol in compliance with alcohol laws and regulations. Specific duties include serving drinks according to established recipes, clean and wash bar glassware, collecting money for guest checks, maintaining a clean and safe bar work area and providing a high level of guest services.

Beverage Attendant

  • Location: Emmetsburg
  • Type: Staff

Details:

The Beverage Attendant is responsible for serving alcohol in compliance with alcohol laws and regulations in the following Wild Rose venues: Dunigan’s and Rosie’s. Specific duties include serving drinks according to established recipes, clean and wash bar glassware, collecting money for guest checks, processing credit cards, operating a cash register system, maintaining a clean and safe bar work area and providing a high level of guest services.

Buffet Line Attendant

  • Location: Clinton
  • Type: Staff

Details:

Keeps hot items on the buffet food line filled, clean, and attractive, to ensure the highest level of customer satisfaction.


Casino Host

  • Location: Jefferson
  • Type: Support Staff

Details:

Position Summary: Provides extraordinary personalized guest services, and executes designated

strategies to acquire and retain players as defined in the host program designed and directed by the

Executive Casino Host.

Cook

  • Location: Emmetsburg
  • Type: Staff

Details:

Responsible for quality restaurant food production in Emmet’s Grill and Dunigan’s.  Needs to have basic knowledge of standard kitchen equipment, food safety and proper sanitation procedures, capable of handling multiple tasks at any given time, good communication skills are a must.

Cook

  • Location: Jefferson
  • Type: Staff

Details:

Position Summary: Responsible for quality restaurant food production in Coaches Corner and the

Greene Room Event Center. Needs to have basic knowledge of standard kitchen equipment, food

safety and propersanitation procedures, capable of handling multiple tasks at any given time, good

communicationskills are a must.

Cook

  • Location: Clinton
  • Type: Staff

Details:

Responsible for quality restaurant food production in Sawmill Buffet and Coaches Corner. Needs to have basic knowledge of standard kitchen equipment, food safety and proper sanitation procedures, capable of handling multiple tasks at any given time, good communication skills are a must.

 

Count/ Drop Team

  • Location: Jefferson
  • Type: Staff

Details:

The Count Team Clerk is responsible for the counting of all paper currency from drops and collections. Specific duties include counting pit drops, BVA drops, food and beverage banks, retail outlet banks, counting and wrapping of paper currency, maintaining counting equipment, maintain records of counting process, ensure a high level of safety and security and insure compliance to all gaming regulations.


Dual Rate Food and Beverage Supervisor

  • Location: Clinton
  • Type: Staff

Details:

Responsible for the operations of all Front of House Food & Beverage positions. This position rotates venues as needed. Plan, organize, direct, and coordinate the workers and resources for efficient, high quality, well prepared and profitable service of food and beverages.

 

Dual Rate Table Games Dealer/Supervisor

  • Location: Clinton
  • Type: Staff

Details:

The Table Games Floor Supervisor is responsible for his/her section of the Pit on his/her shift. When the

Floor Supervisor duties are not being performed, the position holder carries out the duties of a casino

dealer.

Dual-Rate Slot Supervisor

  • Location: Staff
  • Type: Staff

Details:

Position Summary: The Slot Supervisor is responsible for overseeing the Lead Slot Attendants, Slot

Attendants . This individual will be the responsible for the day-to-day operations of the area,

administrative duties and the development of the staff. Slot Supervisor must have excellent guest

services skills. Person must be trustworthy and be comfortable working with money. This position

requires accuracy when exchanging large denomination currency for smaller denomination currency.

Oversees and assists in making jackpot payoffs and minor machine repairs. Slot Supervisor must

observe slot play for illegal machine tampering or abuse.

Essential Duties and Responsibilities:

 Set up work schedules for lead slot attendants and slot attendants

 Staff development activities like training and organization of work

 Provide guidance on day-to-day tasks and activities of staff

 Handle constructive criticism, praise and performance evaluations for staff.

 Communicate operational information to ensure that staff is well informed about procedures

and changes as they occur

 Circulates around casino floor observing players and functions of machines

 Must handle tickets and currency

 Assists in making jackpot payoffs and minor machine repairs

 Logs all jackpots, fills and machine repairs done appropriately

 Responsible to ensure Federal cash reporting requirements are met

 Responsible for accurate payment and documentation of all jackpot payoffs

 Promotes positive guest relations; displays a courteous and helpful demeanor at all times

dealing with the public

 Must be able to communicate and interact with others while maintaining a pleasant and

positive manner at all times

 Reports emergencies such as intoxicated, annoying or cheating guests to Management

immediately

 Promotes and maintains necessary communication between self, coworkers and managers to

ensure controlled operation of casino floor

 Provides guest services such as, being informed about casino (activities, events, tournaments,

and location of deli, gift shop, restrooms, observation deck etc….)

 Must keep work area clean

 Must be safety conscious and adhere to all company rules at all times

 Meets company attendance requirements

 Use guest service skills as identified in the Employee Recognition Program

Qualifications & Requirements: Must be able to obtain and retain a gaming license. To perform

this job successfully, an individual must be able to perform each essential duty satisfactorily, with or

without reasonable accommodation.

F&B Front of House

  • Location: Emmetsburg
  • Type: Staff

Details:

The Hospitality worker is responsible for serving guests food at the following Wild Rose Food outlets: Wild Perk, Emmet’s Pasta House, and Dunigan’s. Specific duties include greeting guests, taking orders, delivering food and drinks, presenting guest checks, handling money, resolving customer complaints, clearing tables, transporting dirty dishes and resetting tables. Provide a high level of guest service to ensure a memorable experience.

Food and Beverage Attendant

  • Location: Jefferson
  • Type: Staff

Details:

The Beverage Attendant is responsible for serving alcohol in compliance with alcohol laws and regulations. Specific duties include serving drinks according to established recipes, clean and wash bar glassware, collecting money for guest checks, processing credit cards, operating a cash register system, maintaining a clean and safe bar work area and providing a high level of guest services.

Food and Beverage Supervisor-Kitchen

  • Location: Emmetsburg
  • Type: Staff

Details:

Supervises food production and utilities for all locations and events. Basic duties include but are not limited to the following: food preparation, food production, supervising personnel and ensuring quality and cost standards are consistently attained. Also responsible for inventories, supplies, safety, menu planning and sanitation issues that arise.

Front Desk

  • Location: Emmetsburg
  • Type: Staff

Details:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

Guest Service Represenative

  • Location: Jefferson
  • Type: Staff

Details:

Uses excellent guest service skills to assist players at cage. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to type, answer phones and assist with inquiries. Duties include signing up new players club members, redeeming member points, promote property amenities, participate in special functions, resolve guest complaints and provide a high level of guest service.

Guest Service Representative

  • Location: Emmetsburg
  • Type: Staff

Details:

Uses excellent guest service skills to assist players at cage. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to type, answer phones and assist with inquiries. Duties include signing up new players club members, redeeming member points, promote property amenities, participate in special functions, resolve guest complaints and provide a high level of guest service.

Guest Services Cashier

  • Location: Clinton
  • Type: Staff

Details:

Uses excellent guest service skills to assist players at cage. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to type, answer phones and assist with inquiries. Duties include signing up new players club members, redeeming member points, promote property amenities, participate in special functions, resolve guest complaints and provide a high level of guest service.

Hotel Front Desk

  • Location: Clinton
  • Type: Staff

Details:

Department: 30 - Hotel

Reports to: Hotel Manager

Position Summary: Check-in/check-out hotel guests in a timely and professional manner; process all

payments according to established procedures.

Essential Duties and Responsibilities:

 Reviews and adjusts as need the folios and credit cards to balance and reconcile the Hotel

transactions.

 Welcome guests in a friendly, prompt and professional manner.

 Register guests, issue room keys, provide information on hotel services and room location.

 Answer phones in a prompt and courteous manner.

 Accurately process all cash and credit card transactions in accordance with established

procedures.

 Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

 Respond appropriately to guest complaints. Make appropriate service recovery gestures in

order to ensure total guest satisfaction.

 May routinely book guest reservations for individuals and/or groups that are requested either

by phone or from within the hotel; process cancellations, revisions, and information updates on

changes.

 Promote team work and quality service through daily communications and coordination with

other departments.

 Perform other duties as assigned including guest room tours, concierge services, special guest

requests, etc.

 Use guest service skills as identified in the Employee Recognition Program

Qualifications & requirements: Must be able to obtain and retain a gaming license.

Housekeeping

  • Location: Emmetsburg
  • Type: Staff

Details:

The Housekeeping position involves cleaning all areas of the facility including the Hotel,Casino, rest rooms and common areas.

Housekeeping

  • Location: Jefferson
  • Type: Staff

Details:

Position Summary: The Housekeeping position involves cleaning all areas of the facility including the Casino, rest rooms and common areas.

Housekeeping

  • Location: Clinton
  • Type: Staff

Details:

The Housekeeping position involves cleaning all areas of the facility including the Hotel,Casino, rest rooms and common areas.

IA Store Associate

  • Location: Jefferson
  • Type: Support Staff

Details:

Responsible for guest relations, merchandise sales, coat check and following departmental policies

and procedures. Type, answer phones and assist with inquiries. Duties include greeting guests on arrival, thanking guests

on departure, promote property amenities, participate in special functions, and provide a high level of guest service.

Information Technology Coordinator

  • Location: Emmetsburg
  • Type: Staff

Details:

This individual ensures proper functioning of company's information processing system

and helps business operations utilize software and hardware configurations that improve efficiency.

This is an entry level position.

Iowa Store Associate

  • Location: Clinton
  • Type: Staff

Details:

Position Summary: Responsible for guest relations, merchandise sales, coat check and following departmental policies and procedures. Type, answer phones and assist with inquiries. Duties include greeting guests on arrival, thanking guests on departure, signing up new players club members, promote property amenities, participate in special functions, and provide a high level of guest service.

Essential Duties and Responsibilities:

• Inform guests of the features and benefits of the Wild Rose facilities.

• Greet and thank guests for visiting Wild Rose; assist public in selecting gifts and other merchandise from the Iowa Store Gift Shop

• Implement displays and presentation of merchandise as directed by Marketing Supervisor

• Check and return coats to guests

• Responsible for the distribution of monthly gifts as offered through the marketing department.

• Assist the Marketing Supervisor with different promotional offers and duties as directed by the Marketing Manager

• Rotate product to stimulate guest interest and increase sales.

• Responsible for actively acquiring new members of the Wild Rose Player’s Club

• Process comp redemptions accurately as they pertain to gift shop sales

• Responsible for processing entertainment sales accurately through the ticket box office and function as a will call station for event days

• Handle sales, stock, and check in merchandise in Gift Shop

• Communicate between all key people

• Keep work area clean

• Must be safety conscious, and adhere to all company rules.

• Adhere to Wild Rose grooming and uniform guidelines

• Meets company attendance requirements.

• Use guest service skills as identified in the Employee Recognition Program

Qualifications and Requirements: Must be able to obtain and retain a gaming license.

Kitchen Utilities

  • Location: Jefferson
  • Type: Staff

Details:

Position Summary: Under the direction of the Food and Beverage Supervisor, theKitchen Utility/Busser person is responsible for cleaning and washing restaurant dishes. Specific duties include cleaningand washing dishes, silverware, glassware, cooking pots and pans, utensils, stock the cooking linewith clean dishes, stock the server stations with clean glasses and silverware, clean and maintain the dishwashing system and maintain a clean and safe work area.

Maintenance

  • Location: Clinton
  • Type: Staff

Details:

Under the direction of the Maintenance Manager completes daily maintenance operations and activities in an assigned area, which includes all Wild Rose facilities, parking lots, and streets. Inspects and troubleshoots maintenance work; and performs related work as required.

Marketing Specialist

  • Location: Jefferson
  • Type: Support Staff

Details:

Position Summary: The Marketing Specialist has responsibility for overseeing certain aspects of the marketing plan under the direction of the Marketing Manager. This is to include extensive work with in the drawing processes, promotional offer implementation and follow through, web site management and general marketing analysis reporting. Advanced computer skills necessary to complete the general functions of this position.

Pari-Mutel/Sports Wagering Clerk

  • Location: Jefferson
  • Type:

Details:

Position Summary: Uses excellent guest service skills to assist players at Off Track Wagering Terminal. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to Issue and Pay-Off Pari-Mutuel/Sports Wagering Tickets, and assist with inquiries. Comply with departmental policies and procedures, the Internal Controls, and Iowa Racing and Gaming Rules and Regulations. Duties include promote property amenities and resolve guest complaints and provide a high level of guest service.

Pari-Mutuel Sports Wagering Clerk

  • Location: Clinton
  • Type: Staff

Details:

Uses excellent guest service skills to assist players at Off Track Wagering Terminal. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to Issue and Pay-Off Pari-Mutuel Tickets, and assist with inquiries. Comply with departmental policies and procedures, the Internal Controls, and Iowa Racing and Gaming Rules and Regulations. Duties include promote property amenities and resolve guest complaints and provide a high level of guest service.


Pari-Mutuel/Sports Wagering Clerk

  • Location: Emmetsburg
  • Type: Staff

Details:

Uses excellent guest service skills to assist players at Off Track Wagering Terminal. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to Issue and Pay-Off Pari-Mutuel/Sports Wagering Tickets, and assist with inquiries. Comply with departmental policies and procedures, the Internal Controls, and Iowa Racing and Gaming Rules and Regulations. Duties include promote property amenities and resolve guest complaints and provide a high level of guest service.

Pari-Mutuel/Sports Wagering Supervisor

  • Location: Jefferson
  • Type:

Details:

Position Summary: To ensure the integrity of the department and pari-mutuel/Sports wagering by verifying that employees are complying with departmental policies and procedures, the Internal Controls, and Iowa Racing and Gaming Rules and Regulations. Uses excellent guest service skills to assist players at Off Track Wagering Terminal. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to Issue and Pay-Off Pari-Mutuel/Sport Wagering Tickets, and assist with inquiries. Duties include promote property amenities and resolve guest complaints and provide a high level of guest service.

Public Safety Officer

  • Location: Emmetsburg
  • Type: Staff

Details:

The Public Safety Officer is responsible for protecting, monitoring and providing close escorts for company assets. This department provides security for all daily activities at Wild Rose. He/she takes a personal responsibility for the safety, health and well being of our guests and employees.

Public Safety Officer

  • Location: Jefferson
  • Type: Staff

Details:

Position Summary: The Public Safety Officer is responsible for protecting, monitoring and providing

close escorts for company assets. This department provides security for all daily activities at Wild

Rose. He/she takes a personal responsibility for the safety, health and well being of our guests and

employees.

Receiving and Shipping Clerk

  • Location: Staff
  • Type: Staff

Details:

Under direction of the Accounting Supervisor, the Receiving and Shipping Clerk handles all incoming and outgoing shipments. He/she verifies that the correct items were shipped to Wild Rose and that all items are in acceptable condition. Upon completion of incoming shipping confirmation, the Clerk stores the food and items in the appropriate locations. He/she prepares paperwork and packages for outgoing shipping. He/She maintains the cleanliness of the area.

Revenue Auditor

  • Location: Jefferson
  • Type: Staff

Details:

Responsible for performance of daily audit of slots, tables, and retail operations

Server

  • Location: Clinton
  • Type: Staff

Details:

Take food and drink orders along with serving ordered items to the guest’s tables in a timely manner. Maintain

a high standard of customer service to be able to provide a great dining/gaming experience. Follow food and

liquor regulations as set by Management and the State of Iowa.

Slot Attendant

  • Location: Emmetsburg
  • Type: Staff

Details:

A Slot Attendant is responsible for assisting slot players with play and pay of slot machines. This position requires a lot of walking and social interaction with our guests. A Slot Attendant must have excellent guest services skills. A Slot Attendant must be trustworthy and be comfortable working with money. This position requires accuracy when exchanging large denomination currency for smaller denomination currency. A Slot Attendant must assist in making jackpot payoffs and minor machine repairs. A Slot Attendant must observe slot play for illegal machine tampering or abuse.

Slot Attendant

  • Location: Jefferson
  • Type: Staff

Details:

A Slot Attendant is responsible for assisting slot players with play and pay of slot machines. This position requires a lot of walking and social interaction with our guests. A Slot Attendant must have excellent guest services skills. A Slot Attendant must be trustworthy and be comfortable working with money. This position requires accuracy when exchanging large denomination currency for smaller denomination currency. A Slot Attendant must assist in making jackpot payoffs and minor machine repairs. A Slot Attendant must observe slot play for illegal machine tampering or abuse.

Slot Attendant

  • Location: Clinton
  • Type: Staff

Details:

A Slot Attendant is responsible for assisting slot players with play and pay of slot machines. This position requires a lot of walking and social interaction with our guests. A Slot Attendant must have excellent guest services skills. A Slot Attendant must be trustworthy and be comfortable working with money. This position requires accuracy when exchanging large denomination currency for smaller denomination currency. A Slot Attendant must assist in making jackpot payoffs and minor machine repairs. A Slot Attendant must observe slot play for illegal machine tampering or abuse.

Slot Supervisor

  • Location: Jefferson
  • Type: Staff

Details:

Position Summary: The Slot Supervisor is responsible for overseeing the Lead Slot Attendants, Slot Attendants. This individual will be the responsible for the day-to-day operations of the area, administrative duties and the development of the staff. Slot Supervisor must have excellent guest services skills. Person must be trustworthy and be comfortable working with money. This position requires accuracy when exchanging large denomination currency for smaller denomination currency. Oversees and assists in making jackpot payoffs and minor machine repairs. Slot Supervisor must observe slot play for illegal machine tampering or abuse.

Slot Tech

  • Location: Emmetsburg
  • Type: Staff

Details:

Slot technician must be able to identify and trouble shoot problems with the EGD’s and their components, repair, test, move/convert games as required, assist with accounting variance checks and other related duties as required. This position requires basic understanding of electronic theory. Technicians must have excellent guest services skills. A Slot Technician also observes slot machine play for illegal tampering/abuse.

Slot Technician

  • Location: Jefferson
  • Type: Staff

Details:

The Slot Technician must be able to identify and trouble shoot problems.This position requires basic understanding of electronic theory. Technicians must have excellent guest services skills. A Slot Technician also observes slot machine play for illegal tampering/abuse.

Surveillance Operator

  • Location: Emmetsburg
  • Type: Staff

Details:

Operators are considered confidential employees of the Wild Rose Casino & Resort. The primary responsibility of the Surveillance Operator is to protect the property, money and reputation of the Wild Rose Casino & Resort through covert physical and/or video surveillance.

Table Games Dealer

  • Location: Emmetsburg
  • Type: Staff

Details:

The Table Games Dealer conducts the assigned table game and is responsible for the table bankroll. Specific duties include conducting the game according to policy and procedure, makes payoff and handles customer table action, maintains the security and integrity of the games, controls the speed of the games, makes cash transactions and provides a high level of guest service.

Table Games Dealer

  • Location: Jefferson
  • Type: Staff

Details:

The Table Games Dealer conducts the assigned table game and is responsible for the table bankroll. Specific duties include conducting the game according to policy and procedure, makes payoff and handles customer table action, maintains the security and integrity of the games, controls the speed of the games, makes cash transactions and provides a high level of guest service.

Table Games Dealer

  • Location: Clinton
  • Type: Staff

Details:

The Table Games Dealer conducts the assigned table game and is responsible for the table bankroll. Specific duties include conducting the game according to policy and procedure, makes payoff and handles customer table action, maintains the security and integrity of the games, controls the speed of the games, makes cash transactions and provides a high level of guest service.


Table Games Floor Supervisor

  • Location: Jefferson
  • Type: Support Staff

Details:

Position Summary: The Table Games Floor Supervisor is responsible for table game operations in his/her assigned area. Specific duties include supervision of dealers, maintaining the security and integrity of all pit games, maintain player tracking and table games records, request table fills and credits, open/close table games, resolve customer disputes and provide a high level of guest service.

Table Games Supervisor

  • Location: Clinton
  • Type: Staff

Details:

The Table Games Floor Supervisor is responsible for his/her section of the Pit on his/her shift. They

also are responsible for the pit activity when the Pit Manager is out of the Pit. They work closely with

the Pit Manager on disciplinary issues and evaluations.

Usher

  • Location: Jefferson
  • Type: Staff

Details:

Position Summary: This position is responsible for checking, collecting tickets and guiding guests to their assigned seats during Wild Rose events.

Valet

  • Location: Emmetsburg
  • Type: Staff

Details:

As a member of the Valet team you will greet the guests, load/unload luggage and park vehicles.

Valet Attendant

  • Location: Clinton
  • Type: Staff

Details:

As a member of the Valet team you will greet the guests, load/unload luggage and park vehicles.


By using this site, you agree to our updated Privacy Policy and our Terms of Use.