Details:

Ensure completion of all required cleaning lists and duties in a timely manner. Set-up and maintain the event area including, but not limited to, audio/ Video, projectors, screens, computers, monitors, microphones, speakers, buffet tables, chaffers and equipment, stages, décor, podiums, linens, skirting, standing table top set-ups, utensils, buffet equipment, and stages in a safe condition in accordance with state, county and company regulations and work safety regulations.

Details:

Keeps hot items on the buffet food line filled, clean, and attractive, to ensure the highest level of customer satisfaction.

Details:

Responsible for quality restaurant food production in Sawmill Buffet and Coaches Corner. Needs to have basic knowledge of standard kitchen equipment, food safety and proper sanitation procedures, capable of handling multiple tasks at any given time, good communication skills are a must.

Details:

Responsible for the operations of all Front of House Food & Beverage positions. This position rotates venues as needed. Plan, organize, direct, and coordinate the workers and resources for efficient, high quality, well prepared and profitable service of food and beverages.

Details:

The Table Games Floor Supervisor is responsible for his/her section of the Pit on his/her shift. When the

Floor Supervisor duties are not being performed, the position holder carries out the duties of a casino

dealer.

Details:

Uses excellent guest service skills to assist players at cage. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to type, answer phones and assist with inquiries. Duties include signing up new players club members, redeeming member points, promote property amenities, participate in special functions, resolve guest complaints and provide a high level of guest service.

Details:

Department: 30 - Hotel

Reports to: Hotel Manager

Position Summary: Check-in/check-out hotel guests in a timely and professional manner; process all

payments according to established procedures.

Essential Duties and Responsibilities:

 Reviews and adjusts as need the folios and credit cards to balance and reconcile the Hotel

transactions.

 Welcome guests in a friendly, prompt and professional manner.

 Register guests, issue room keys, provide information on hotel services and room location.

 Answer phones in a prompt and courteous manner.

 Accurately process all cash and credit card transactions in accordance with established

procedures.

 Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

 Respond appropriately to guest complaints. Make appropriate service recovery gestures in

order to ensure total guest satisfaction.

 May routinely book guest reservations for individuals and/or groups that are requested either

by phone or from within the hotel; process cancellations, revisions, and information updates on

changes.

 Promote team work and quality service through daily communications and coordination with

other departments.

 Perform other duties as assigned including guest room tours, concierge services, special guest

requests, etc.

 Use guest service skills as identified in the Employee Recognition Program

Qualifications & requirements: Must be able to obtain and retain a gaming license.

Details:

The Housekeeping position involves cleaning all areas of the facility including the Hotel,Casino, rest rooms and common areas.

Details:

Position Summary: Responsible for guest relations, merchandise sales, coat check and following departmental policies and procedures. Type, answer phones and assist with inquiries. Duties include greeting guests on arrival, thanking guests on departure, signing up new players club members, promote property amenities, participate in special functions, and provide a high level of guest service.

Essential Duties and Responsibilities:

• Inform guests of the features and benefits of the Wild Rose facilities.

• Greet and thank guests for visiting Wild Rose; assist public in selecting gifts and other merchandise from the Iowa Store Gift Shop

• Implement displays and presentation of merchandise as directed by Marketing Supervisor

• Check and return coats to guests

• Responsible for the distribution of monthly gifts as offered through the marketing department.

• Assist the Marketing Supervisor with different promotional offers and duties as directed by the Marketing Manager

• Rotate product to stimulate guest interest and increase sales.

• Responsible for actively acquiring new members of the Wild Rose Player’s Club

• Process comp redemptions accurately as they pertain to gift shop sales

• Responsible for processing entertainment sales accurately through the ticket box office and function as a will call station for event days

• Handle sales, stock, and check in merchandise in Gift Shop

• Communicate between all key people

• Keep work area clean

• Must be safety conscious, and adhere to all company rules.

• Adhere to Wild Rose grooming and uniform guidelines

• Meets company attendance requirements.

• Use guest service skills as identified in the Employee Recognition Program

Qualifications and Requirements: Must be able to obtain and retain a gaming license.

Details:

Under the direction of the Maintenance Manager completes daily maintenance operations and activities in an assigned area, which includes all Wild Rose facilities, parking lots, and streets. Inspects and troubleshoots maintenance work; and performs related work as required.

Details:

Uses excellent guest service skills to assist players at Off Track Wagering Terminal. Responsible for bank monies during assigned shift. Records transactions accurately. Must be able to Issue and Pay-Off Pari-Mutuel Tickets, and assist with inquiries. Comply with departmental policies and procedures, the Internal Controls, and Iowa Racing and Gaming Rules and Regulations. Duties include promote property amenities and resolve guest complaints and provide a high level of guest service.

Details:

Take food and drink orders along with serving ordered items to the guest’s tables in a timely manner. Maintain

a high standard of customer service to be able to provide a great dining/gaming experience. Follow food and

liquor regulations as set by Management and the State of Iowa.

Details:

A Slot Attendant is responsible for assisting slot players with play and pay of slot machines. This position requires a lot of walking and social interaction with our guests. A Slot Attendant must have excellent guest services skills. A Slot Attendant must be trustworthy and be comfortable working with money. This position requires accuracy when exchanging large denomination currency for smaller denomination currency. A Slot Attendant must assist in making jackpot payoffs and minor machine repairs. A Slot Attendant must observe slot play for illegal machine tampering or abuse.

Details:

The Table Games Dealer conducts the assigned table game and is responsible for the table bankroll. Specific duties include conducting the game according to policy and procedure, makes payoff and handles customer table action, maintains the security and integrity of the games, controls the speed of the games, makes cash transactions and provides a high level of guest service.

Details:

The Table Games Floor Supervisor is responsible for his/her section of the Pit on his/her shift. They

also are responsible for the pit activity when the Pit Manager is out of the Pit. They work closely with

the Pit Manager on disciplinary issues and evaluations.

Details:

As a member of the Valet team you will greet the guests, load/unload luggage and park vehicles.